Where can I buy my tickets in advance?

You can buy tickets online through our calendar with delivery method options of AXS Mobile ID, Will Call, or USPS Standard Mail. Paper tickets with lower service fees can be purchased at The Runaway from 4pm to 2am every day. 

Can I transfer my tickets to another person?

Yes. Simply forward the PDF ticket to whomever. We do not check names on tickets when scanning them for entry.


Do you have a Lost & Found?

Yes. If you lost something at Neumos, Barboza, or The Runaway, please stop by The Runaway between 4pm and 2am any day and we will check for you.

Can I get a refund?

All sales are nonrefundable and nonexchangeable unless a show is cancelled.

A show is listed as 21 plus and I’m underage, can you make an exception?

No, we’d be breaking Washington State law. Sorry!

What constitutes a valid ID?

A drivers license or state issued ID, passport, military ID, or merchant marine ID. These cannot be expired or punched through. They must be valid in all ways!

My ID expired and I have a temporary paper one. Is this valid?

Sort of. You must bring the official paper temporary ID as well as your expired ID. If you lost your ID and only have a temporary paper one, you will not be admitted to a 21+ show or allowed at the bar for an all-ages show. If you are bringing a temporary paper ID and your expired ID, the paper one must have the correct dates and the photo must be a like-resemblance.

Is there seating?

There is limited seating in the mezzanine that is available on a first come, first serve basis. If you need ADA seating please purchase tickets then submit a request here at least 36 hours in advance (Monday through Friday) and we will gladly accommodate you.


Can I bring my camera?

Camera policy varies depending on the artist or event. Common policy is absolutely no flash photography, professional cameras, or detachable lenses without prior venue approval.

Is there parking?

There is street parking only.

Can I bring outside food or drinks into a show?